Tech Writer II

Job Description

Technical Writer II
Fremont, CA
Full-time

Company Description
Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Job Description
The Technical Writer will collaborate with Astreya Partners' subject matter experts to develop and enhance documentation related to services. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this rule is the ability to synthesize complex instructions into easy to follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications.

Scope:

  • Applies company policies and procedures to resolve a variety of
    issues
  • Works on problems of moderate scope
  • Receives general instructions on routine work and detailed
    instructions on new projects

Your Roles and Responsibilities:

  • Participate in creating and maintaining how-to documentation related
    to inventory management and IT logistics
  • Engage in developing collateral for a Learning Management System
    (LMS)
  • Participate in ensuring documentation is easy to read, grammatically
    perfect, succinct, adheres to standards, and is, overall, effective
    in terms of intended purpose
  • Participate in providing expertise to others in terms of effective
    communication methods
  • Develop narrative content along with graphics and diagrams
  • Develop and edit weekly communications to inventory technicians, for
    content related to change management
  • Conduct interviews with various users and technical staff to gather
    data for documentation.
  • Other duties as required. This list is not meant to be a
    comprehensive inventory of all responsibilities assigned to this
    position

Required Qualifications/Skills:

  • Bachelor's degree (B.S/B.A) from four-college or university and 2 to
    5 years' related experience and/or training; or equivalent
    combination of education and experience
  • Builds productive internal and external working relationships
  • Exercises judgment within defined procedures and practices to
    determine appropriate action
  • Experience writing, proofreading and editing
  • Ability to produce and organize content succinctly, with a logical
    flow
  • Familiarity with content authoring tools
  • Understanding of editing and formatting technical documents
  • Knowledge of using a content management system or document management
    system
  • Passionate attention to detail
  • Ability to work independently and be self directed, as well as the
    ability to willingly follow guidance from others

Preferred Qualifications:
- Familiarity with inventory management and IT logistics related
services
- Technical background related to IT
- Familiarity using Google apps such as Gmail, Docs, Sheets, Slides,
and Sites
- Experience working in an international setting

Physical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may
include prolonged sitting or standing
- Must have the ability to move from place to place within an office
environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements
of the wrists, hands, and/or fingers

What can Astreya offer you?
- Employment in the fast-growing IT space providing you with a variety
of career options
- Opportunity to work with some of the biggest firms in the world as
part of the Astreya delivery network
- Introduction to new ways of working and awesome technologies
- Career paths to help you establish where you want to go
- Focus on internal promotion and internal mobility - we love to build
teams from within
- Free 24/7 accessible Professional Development through LinkedIn
Learning and other online courses to give you opportunities to
upskill at your own pace
- Education Assistance
- Dedicated management to provide you with on point leadership and care
- Numerous on the job perks
- Market competitive compensation and insurance, health and wellness
benefits

Additional information
Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.