Service Industry Training Manager

Job Description

Job Summary:

The Training Manager will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs.

Supervisory Responsibilities:
  • Oversees the daily activities of training for multiple restaurants.
  • Conducts performance evaluations that are timely and constructive.

Duties/Responsibilities:

  • Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
  • Ensures that training materials and programs are current, accurate, and effective.
  • Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
  • Identifies problems and opportunities such as operational changes or industry developments that training could improve.
  • Conducts or facilitates required and recommended training sessions.
  • Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
  • Ensures that training milestones and goals are met while adhering to approved training budget.
  • Prepares and implements training budget.
  • Performs other related duties as assigned.

RequiredSkills/Abilities:

  • Excellent verbal and written communication skills with strong graphic design ability.
  • Thorough understanding of training processes.
  • Ability to moderate large groups.
  • Extremely organized and detail-oriented.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • Bachelor's degree in Communications or related area required.
  • At least two years of experience in training with one year of supervisory experience require.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.