Make Ready

Job Description

POSITION OVERVIEW:

Ensures that all vacant units are made ready for move-in and exceed City Gate's standards of excellence. Make-Ready Specialist also assists the Maintenance Supervisor in keeping the entire Community above City Gate standards.

DUTIES AND RESPONSIBILITIES:

City Gate team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, EPA regulations, O.S.H.A. regulations, Texas anti-entrapment laws, and all other laws pertaining to apartments.

ADMINISTRATIVE/OFFICE

  • Meet daily with Lead Maintenance Supervisor to communicate & manage the workflow of all make readies, service repairs and special projects.
  • Organize & file appropriate reports and paperwork daily.
  • Attend company meetings when requested.
  • Manage & complete make-ready checklists & all other required maintenance documentation in a timely manner as required by the Lead Maintenance Supervisor or Community Director.

MAINTENANCE & SAFETY

  • Complete all needed repairs & improvements to apartment homes prior to resident move-in by following the make-ready checklist including:
    • Window blinds
    • Sheetrock repair
    • Caulk & Seal all windows, sinks, toilets and baths
    • Touch-up paint
    • Lighting
  • Ensure that the appearance and physical aspects of the community exceeds City Gate's established standards by physically walking/inspecting the Community daily, making repairs & submitting report to the Lead Maintenance Supervisor.
  • Must immediately notify the Community Director of any illegal conduct by a vendor, resident or employee.
  • Assists in maintaining the grounds, common areas and amenities by picking up trash, pressure washing breezeways & pool areas, painting curbs/signs/exteriors, and performing general cleaning as needed.
  • Support cost-cutting & expense control program by fixing rather than replacing parts when possible, not wasting materials & supplies, and practicing the correct use of tools & equipment.
  • Change all locks & ensure all gates are working according to code & the Community's policy.
  • As needed & requested by the Lead Maintenance Supervisor, complete minor/routine service requests. Assists with all preventative maintenance as well as special projects as needed.

RESIDENT RELATIONS

  • Accepts service requests from work order log and completes quickly & thoroughly.
  • Maintain positive customer service and can do attitude at all times.
  • Distribute notices & communications to residents as needed.

GENERAL

  • Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Lead Maintenance Supervisor and/or Community Director.