IT Support - Tier 3

Job Description

IT Support (Tier 3)  

Position Summary: 

Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support. 

Job Status: Full Time 

Employee Type: Hourly 

Pay: $26-$30hr DOE 

Benefits: 

  • Rich and flexible medical/dental with a Health Savings Account option. 

  • Paid Vacation, Sick and Holiday time 

  • Retirement: 401k with 4% match and discretionary profit sharing. 

  • Certification assistance & continuing education benefits 

  • Cell phone reimbursement 

  • Paid parking 

  • Kitchen, pool table, snacks and bean juice/wakey wakey/cupped lightning (coffee) 

  • Personal IT purchasing employee discount 

  • Team bonding events 

  • Work-life balance\flexibility 

  • General Work Schedule: 8am-5pm M-F 

Travel/License Required: Yes, Minimal local travel 

Work Schedule: 8am-5pm Monday-Friday 

 

Position Roles & Responsibilities: 

  • IT issue resolution 

  • IT documentation maintenance 

  • Ticket quality assurance 

  • Working with IT Team to improve overall IT results for clients 

  • After hours emergency support via the on-call rotation 

RESOURCE PROFILE: 

  • Problem solver 

  • Positive attitude 

  • Ability to work under pressure 

  • Attention to detail 

  • Customer service 

  • Quality assurance 

  • Professional appearance and approach to work 

  • Technical Skills: 

  • Desktop operating system support skills 

  • Workstation peripheral support skills 

  • Advanced use of server operating system skills 

  • Advanced networking skills 

  • Advanced overall troubleshooting skills