IT Professional - Tier 3

Job Description

IT Installer (Tier 3)  

About First Call Computer Solutions: We make IT Better  

We work hard, but not too hard. We plan ahead and like to win. We strive to deliver a superior service and we face adversity as a team working together to get better every day unless, of course, we have a day off. We're cooler than your average IT shop because we aren't your average IT shop.  

When you work at First Call you join a spirited bunch of Montana diehards determined to have a dynamic and challenging career right here in the Big Sky state.  

Our clients are Montana small businesses who, like us, are striving to compete and grow professionally without sacrificing their lifestyle. 

Our clients are Montana industry leaders, growing their businesses and leveraging technology to drive results! We know our clients have Talent, but sometimes, they need to add more IT experts to the mix. With us, organizations across Montana can get back to focusing on what they do best!  

Work becomes a drag when you aren't challenged, recognized, appreciated, making a difference and/or you work with a bunch of asses. 


Position Summary: 

We provide IT solutions to Western Montana businesses.   

Our projects team is focused on infrastructure and cloud solutions that impact our clients. 

We are looking for experienced IT project professionals with a passion for designing, building and installing IT solutions.   

Requires extensive technical, project management, customer service and communication skills.  

Job Status: Full Time 

Employee Type: Hourly 

Pay: $30-$35hr DOE + Overtime 


  • Rich and flexible medical/dental with a Health Savings Account option. 

  • Paid Vacation, Sick and Holiday time 

  • Retirement: 401k with 4% match and discretionary profit sharing. 

  • Certification assistance & continuing education benefits 

  • Cell phone reimbursement 

  • Paid parking 

  • Kitchen, pool table, snacks, and coffee 

  • Personal IT purchasing employee discount 

  • Team bonding events 

  • Work-life balance\flexibility 

  • General Work Schedule: 8am-5pm M-F 


Travel/License Required: Yes, Minimal local travel 

Work Schedule: 8am-5pm Monday-Friday 


Position Roles & Responsibilities: 

  • Project Management 

  • Solution Design 

  • Implementations 

  • Network Infrastructure (Switching, Wireless, Firewalls etc) 

  • Windows Servers 

  • Phone Systems 

  • Cloud Services 

  • Office 365 

  • Azure 

  • Working with IT Team to improve overall IT results for clients 

  • After hours emergency support via the on-call rotation 


  • Experience with a broad set of IT technologies for businesses with employees from 5-150 employees  

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  • Technical acumen 

  • Ability to work under pressure 

  • Attention to detail 

  • Customer service 

  • Quality assurance 

  • Professional approach to work 

  • Technical Skills: 

  • Advanced server operating system  

  • Advanced networking  

  • Advanced voice / VoIP PBX   

  • Advanced overall troubleshooting  

  • Advanced Office 365