Director of Tour Operations

Job Description

At Aardvark Event Logistics, our strength is the efficiency with which we deliver unrivaled Experiential Marketing Mobile Tours. We're proud to set the standard for success in our industry. To help us continue our growth, we're seeking a Director of Tour Operations to take our highly skilled Tour Operations team to the next level. As an ideal candidate, you will have proven management experience in a highly dynamic setting. Your organizational, communication, and leadership skills are second to none and you enjoy developing solutions that push innovative boundaries. You will analyze data and metrics to evaluate staff performance, lead and encourage employees to maximize performance. You'll work closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success at Aardvark Event Logistics. To be successful in this role, you will ensure quality of operations and customer service, inspire the team to give it their all, to fuel the growth of the company. Ideal candidates are ambitious and performance-oriented with exceptional people skills.

Aardvark Event Logistics is the undisputed leader in the fast paced experiential marketing industry. We work with the largest brands in the world (and their agencies) and have a unique family culture you won't find anywhere else. We've grown tremendously over the past few years and our future looks even brighter. In fact, we're almost finished building a brand-new multi-million dollar headquarters just west of Philly in a town called Conshohocken.

Core Responsibilities:
Daily management of the Tour Operations department. In short, delivering to our customers what our sales department sold them on time and on budget.
Build, lead and coach a team of A-Players to become the most effective, efficient, functional and personally-fulfilled Tour Operations Department in the mobile tour industry.
Drive improvements that efficiently deliver the best possible experience to our customers while at the same time providing Tour Ops staff with the necessary structure, guidance and tools to do their jobs and also encouraging their empowerment, creativity and initiative.
Constant focus on better software, better tools and better systems to simplify and improve tour operations with the greatest possible cost efficiency.
Meet or exceed agreed upon performance metrics.
Work closely with our sales staff to help drive incremental revenue via up-sell, cross-sell and renewals.
Create and manage departmental budget.
Experience and Qualifications:
Strong executive level (Director or above) leadership experience and capability. A natural born leader.
Demonstrated ability and record of success building teams of A-players who deliver top-level performance.
The ability to spot and recruit A Player talent.
Demonstrated ability and record of success in a customer service leadership function in a service industry.
Demonstrated ability and record of success executing the highest level service for Fortune 500 companies and/or leading advertising/marketing agencies.
Demonstrated ability and record of success scaling up a business function by creating an efficient and effective process that improves customer and employee satisfaction.