Collections Agent Bilingual ( English / Spanish )

Job Description

Who we are?

Tricolor Holdings is an integrated retail and financial services company providing vehicle sales and financing to the Hispanic community in Texas, California, New Mexico, Arizona and Nevada. The Company is focused on providing the best customer experience across our retail and financing operations through mission-driven fulfillment of our desire to improve the lives of our customers and our employees.

The Role

As a Collections Agent you will provide an outstanding customer service while applying deeper collection negotiation tactics to determine best options available to assist customers.

Our Offer

Pay $15.50 to $18.50 hourly.

Take Care of Yourself We offer different health, visual and dental insurance options, you can select a plan that best suits your lifestyle and your family needs. Plus, you will be eligible after only 60 days of employment!

We Care for You Tricolor pays for employees life insurance policy, that also covers accidents.

Keep Learning Learn @ Tricolor provides learning opportunities for employees that will enhance professional and personal development skills, offering monthly classes on a variety of topics that employees can attend voluntarily, at the office or virtually.

Keep Growing Tricolor is committed to considering employees for new career opportunities and professional advancement, we take pride on having a culture of promotion.

Plan for the Future You are eligible for our 401K plan, and we will match 100% of what you contribute up to 4%. If you contribute more than 4%, we will match 50%.

Child Care With KinderCare you can choose from more than 1,400 centers nationwide and get 10% off tuition with your employee benefit.

Employee Discount Program As a Tricolor family member you will have access to discounts on Travel, Cars, Hotel, Groceries, Electronics, Theme Parks and even a special down payment price to buy a car with Tricolor Auto!

What will you be doing at Tricolor?

Making and receiving outbound calls on delinquent accounts.

Making suitable arrangements with customers that are currently past due

Identifying accounts that require management review

Maintaining required standards set by the department

Adherence to Company policies and procedures

This is the right opportunity for you if you

Have a High School Diploma or equivalent

Two years experience in customer service or related field

Excellent customer service skills

Excellent communication skills

Proficient with Microsoft (Excel, PowerPoint, etc.)

Bilingual English/Spanish is a must

Apply today and join Tricolor on our expansion adventure! If this is the right job for you, our Recruiting Team will be contacting you for a first phone interview during the next days. Then, you will meet with the hiring manager to discuss the role and meet the team and the office! Lastly, you will complete a pre-employment background check and drug test. And we will be ready to get you onboard!

We are looking forward to receiving your application!

Job Type: Full-time

Pay: $15.50 per hour

Schedule:

  • Monday to Friday

Experience:

  • Collections: 1 year (Required)

Language:

  • Spanish (Required)
  • English (Required)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location