About our Company
All Car Collision is a local family owned and operated repair facility. We strive to provide outstanding service in all areas of our business. Our reputation for quality work, unmatched service and commitment to an exceptional customer experience has made it possible to continue to grow. With this growth we find ourselves in need of a full-time Estimator. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the company.
The Body Shop Estimator helps ensure the overall efficiency, profitability, and reputation of our auto body shop operations by providing timely, accurate, and customer-approved estimates for all assignment repair orders that we receive. He or she documents estimates and the necessary repair work according to established industry standards and insurance company regulations.
We need someone who is looking for long-term employment as our primary estimator and who is honest and dependable. As an estimator, your primary duty is to write repair estimates per industry standards, while following insurance/fleet management guidelines, as well as, manufacturer recommendations.
As a customer-facing position, the estimator should have a friendly personality, excellent people skills, and a contagious smile both on phone and in person.
Duties and Responsibilities
To successfully perform this job, an individual must have excellent communication skills, be highly organized, have the ability to multitask, pay special attention to detail, and must be able to perform each duty listed below satisfactorily:
Provide Excellent Customer Service;** Support the Body Shop Estimating Process;** Support the Repair Process;** Support Final Delivery Process & Our Reputation; and** Protect Our Reputation.**
Key Performance Metrics
Each year, your performance as a Body Shop Estimator will be measured by the following metrics:
# of self-development tasks achieved $ Revenue from Walk-In Customers # of Vehicle Comeback Penalties *
* Qualifications include:
Below are the qualifications that are necessary for someone to be considered for the position:
Basic Requirements:** Must be at least 18 years of age; Must be able to provide three (3) references; Excellent computer and Microsoft Office skills;* Excellent communication skills, verbal and written; and Satisfactory completion of a criminal background check.* Licensing, Regulations, and Certification Requirements:** Must have a valid Driver's License; Legally able to work in the United States; and I-Car Certified as an Estimator (Desired, but not required). Education / Experience Requirements:** Demonstrate exceptional damage estimating skills; At least a High School Diploma or (GED Equivalent); Knowledge with Direct Repair Programs (DRP) programs; Demonstrate experience with writing estimates using CCC One; One (1) or more years as an estimator in the collision repair industry; and Able to effectively communicate with technician to create an accurate estimate for repair. Time Management Skills:** Able to work Monday through Friday (8:00 AM to 6:00 PM) - 45 hours/week; and Must be at work on time each morning - very essential to the business.*
Office Environment Etiquette Requirements : Highly Organized & Detail Oriented; Comfortable with Business Casual Dress Code; Demonstrate planning and coordinating skills; Excellent Telephone Etiquette & Communication Skills; Ability to multi-task & work well in a busy environment; Must be able to sit for long periods of time and must be able to walk, stand, bend, stoop, push/pull, kneel ,crouch, and reach frequently; and Demonstrate the ability to deal courteously and effectively with customers regardless of their age, race, color, sex, religion, national origin, handicap, dress, or demeanor and provide exceptional customer service. Mathematical Skills:** Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Other Requirements : Must be able to lift up to 20 pounds; Moderate noise levels in this working environment; Occasionally exposed to hot, cold, wet or humid conditions; and Occasionally exposed to fumes, airborne particles, and/or caustic chemicals.
Job Type: Full-time