Summary:
We are seeking a skilled Inside Sales Representative to sell our corporate products and services to business establishments over email and phone. The ideal candidate will have a proven track record of successful sales and excellent communication skills.
Key Responsibilities:
Identify and compile lists of prospective customers for sales leads using a variety of sources including ad inquiries, trade shows, direct mail responses, online research, business directories, and other sources.
Follow up with potential and existing customers through outbound calls and emails to qualify leads, promote products, and close sales.
Handle inbound sales calls to convert leads into sales.
Address technical and business-related objections of prospective customers, and highlight product features, pricing, and credit terms.
Prepare sales orders for orders obtained and maintain accurate sales records in our computer database.
Build and maintain strong relationships with customers, and liaise with outside sales representatives to keep account activities and records up to date.
Attend trade shows and other events to promote products and services.
Provide reports on business meetings as needed.
Other duties as assigned.
Competencies:
Achievement focus - Demonstrates persistence, overcomes obstacles, sets and achieves challenging goals, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
Adaptability - Adapts to changes in the work environment, accepts criticism and feedback, manages competing demands, and changes approach or method to best fit the situation.
Communication - Exhibits good listening and comprehension, expresses ideas and thoughts effectively in written and verbal form, keeps others informed, and selects and uses appropriate communication methods.
Customer service - Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service.
Problem solving - Develops alternative solutions, gathers and analyzes information skillfully, identifies problems in a timely manner, resolves problems in early stages, and works well in group problem-solving situations.
Sales skills - Achieves sales goals, initiates new contacts, maintains customer satisfaction, maintains records, and promptly submits information, and overcomes objections with persuasion and persistence.
Qualifications:
A bachelor's degree from an accredited institution is required.
Previous experience in inside sales, preferably in a B2B environment, is preferred.
Strong communication, negotiation, and interpersonal skills are required.
Ability to work in a fast-paced, team-oriented environment and meet tight deadlines is essential.
Knowledge of Microsoft Office Suite and general Windows navigation is required.
Career Growth:
We are committed to providing our employees with opportunities for professional growth and development. As a B2B Inside Sales Representative, you will have the opportunity to learn about our products, customers, and sales process. We believe in promoting from within whenever possible and are looking for candidates who are interested in advancing their careers with us. For successful performers, this position can lead to advancement opportunities to become an Outside Sales Representative, where you will have the opportunity to work with customers in person and manage your own sales territory.
Physical Demands and Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
This job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.