Assistant Manager - Bilingual English / Spanish

Job Description

The Tricolor Assistant Manager is responsible for growing the business through pre-owned vehicle sales. The Assistant Manager identifies and qualifies buyers, ensures a positive customer experience, and builds relationships with Tricolor stores and other local partners through a referral program. Develop relationship to existing and new customers, listening to their needs, finding solutions to their car buying needs, and making sure our customers have an excellent experience.

Key Areas of Responsibility

  • Complete the automotive sales transaction from start to finish
  • Interview the customer regarding their background and history
  • Pull and review credit applications
  • Verify employment of customer
  • Verify residency of customer
  • Monitor customer payment tracking
  • Verify, monitor, and assure updated automotive insurance coverage
  • Maintain contact with customers at all stages of delinquency
  • Help customers who attempt to voluntarily surrender their vehicle to keep their vehicle while maintaining loan payment arrangements
  • Maintain an owner follow-up and prospect system that encourages repeat and referral business that contributes to the overall customer satisfaction
  • Establish personal goals that are consistent with company standards of productivity and devise a strategy to meet these goals
  • Maintain knowledge of incoming inventory, features, accessories, etc. and how they will benefit customers
  • Ensure the timely receipt, validity, and delivery of all title related documents
  • Manage customer files and protect customer information in compliance with state and federal privacy laws, and Company policy
  • Maintain the stores customer-ready appearance and follow merchandising protocols
  • Interview, hire, train, and direct the work of additional staff as growth dictates
  • Prospect for new customers and update Lead Tracks system
  • Accountable for departmental performance standards

Qualifications

  • Bilingual English/Spanish Required
  • 3 or more years sales experience with at least 2 years of management is preferred
  • Self-starter and self-motivated
  • Proven track record of achieving or over-achieving sales goal
  • Ability to work in a process-driven environment
  • Outstanding communication skills written and verbal
  • Be able to work flexible, full-time schedule to include days, evenings, weekends and holidays
  • You should be able to thrive in a fast paced, sales goal-driven environment
  • Must have a valid drivers license
  • High School/GED education

Apply today and join our growing family!

Job Type: Full-time

Pay: $42,000.00 - $85,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Referral program
  • Retirement plan
  • Vision insurance

Experience:

  • Sales: 2 years (Required)

Language:

  • English (Required)
  • Spanish (Required)

License/Certification:

  • Driver's License (Required)

Work Location:

  • One location

Work Remotely:

  • No